Telephone Interviewing – Our References
For each and every telephone interviewing project we take on, we aim not only to meet client expectations but exceed them.
It's all very well saying the above (anyone can) but at DJS Research Ltd we monitor our performance against these objectives. At the end of every telephone interviewing survey we send a customer satisfaction questionnaire to assess our performance and to aid our continual quality improvement.
Currently 92% of our clients are very satisfied with our customer surveys, with the remainder saying they are satisfied.
We also work to the old adage ‘you’re only as good as your last job’. As a result, two-thirds of our clients in 2007 were either repeat clients or have commissioned additional work already with us this year. The other third have already said they plan to use us again in the future.
A few of our most recent testimonials are outlined below:
MRI (Managed Retail Intelligence)
"I have used DJS for a variety of research requirements for several clients across very different markets and every time have been impressed with their thorough approach, ability to understand the brief and insightful presentation of their findings".
Anonymous (Finance Sector)
"The customer service in general, from the responsiveness to the communication and the overall quality of the output, was very satisfying and it was a great working relationship throughout".
UfI/learndirect
"DJS have recently produced an excellent piece of primary research for us. They have been reliable, friendly and thorough, producing a good piece of analysis that will definitely help to inform our future strategy and propositions".
Coventry University
"DJS are easy to work with and their research provided some useful feedback that we will be able to action".
Blackburn College
"The responsiveness and enthusiasm for the job was infectious. The research was carried out in a professional manner. Contact with us as clients was outstanding. It was good to know they had given the job the same priority as us!!"
Telephone Interviewing – Further References
If you would like to read further telephone interviewing testimonials, please visit our main site, which can be found here: http://www.djsresearch.co.uk
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